Frequently Asked Questions

CareSource PRN charges a transparent platform fee on completed shifts: facilities pay an additional 15% service fee, and healthcare professionals contribute a 10% platform fee from their shift earnings. This funds our automated matching, credential verification, and 24/7 support.

CareSource PRN is actively expanding across regional and national markets. Enter your ZIP code during registration to check real-time availability in your area, or register to get notified as soon as we launch near you.

There are no sign-up or monthly subscription fees. A standard 10% platform fee is applied only to completed shift earnings to cover payment processing, credential management, and platform support. All rates and net earnings are shown transparently before you accept a shift

Verification time may vary depending on the completeness of the information submitted and the requirements applicable to your profession.

Getting started with CareSource PRN is fast and simple: Create Your Account: Click the Sign Up button in the top navigation bar and select whether you are registering as a Healthcare Professional or a Healthcare Facility. Complete Your Profile: Professionals: Enter your contact details, select your specialty/role (e.g., RN, LPN, CNA), and upload your active license and required credentials for verification. Facilities: Enter your organization’s details, facility type, location(s), and primary contact information. Verification & Activation: Our compliance team will review and verify your information. Get Started: Once approved, facilities can immediately start posting shifts, and professionals can browse and claim available shifts in their area.

You may be required to provide professional credentials, identification, employment or professional history, certifications and other information necessary for verification during profile completion

Is it free to join CareSource PRN?

Qualified healthcare professionals who meet the applicable registration and verification requirements can apply to join the CareSource PRN network.

You may be required to provide professional credentials, identification, employment or professional history, certifications and other information necessary for verification.

Once approved, you can browse available PRN shifts through the CareSource PRN platform.

When you find a shift that matches your qualifications and availability, you can submit a bid according to the shift requirements.

Facilities must complete the applicable registration, screening and approval process before posting shifts.

Subject to your professional requirements, credentials, availability and applicable facility requirements, you may be able to work shifts at multiple facilities.

Payment is processed according to the applicable CareSource PRN payment process after the shift and required time records have been completed and confirmed.

Once your facility account is approved, you can create an open shift by providing the position, date, time, location, compensation and applicable requirements.

Professionals are required to complete the applicable screening and credential verification process before they can bid on available shifts.

CareSource PRN offers different staffing models. See the Pricing page or contact our team for current pricing.

Once your facility account is approved, you can create an open shift by providing the position, date, time, location, compensation and applicable requirements.

To apply for open shifts or jobs: 1. Go to "Browse Jobs" from your navigation menu. 2. Filter shifts by location, date, or pay rate. 3. Click on the shift card to review details and requirements. 4. Click "Apply Now" to confirm your application.

To clock in/out: 1. Open the "Attendance" menu on your dashboard when arriving at the facility. 2. Ensure location services are enabled on your device. 3. Tap "Clock In". 4. At the end of your shift, return to the Attendance screen and tap "Clock Out" to submit your hours.

To manage your credentials: 1. Navigate to "Profile" -> "Credentials & Documents". 2. Click "Upload Credential" for any pending or expiring items. 3. Select the document type (e.g., RN License, CPR/BLS, Background Check), enter expiry dates, and attach clear PDF or image files.

Payments are processed after your completed shift timesheets are approved by the facility supervisor. You can check your payout history and linked direct deposit bank account under "Payments & Earnings" in your menu.

To post a shift: 1. Click "Post a Job" or go to "Job Management". 2. Select the branch location and department. 3. Choose the required professional role (RN, LPN, CNA), shift date/time, and hourly rate. 4. Click "Publish Shift" to instantly broadcast to qualified professionals.

To approve hours: 1. Go to "Attendance Management" or "Shift Supervisor" view. 2. Filter by date or branch. 3. Review clock-in/out timestamps and GPS verification. 4. Click "Approve Timesheet" to authorize payment.

You can search qualified talent under "Staff Marketplace" or "Available Professionals". Click on any profile to review credentials and ratings, and click "Send Message" to start a direct chat.

If you are logged in, go to "Account Settings" -> "Change Password". If you forgot your password, click "Forgot Password" on the login page and follow the link sent to your registered email address.

Go to "Account Settings" -> "Notification Preferences". You can toggle email, SMS text message, and push notifications for shift alerts, messages, and reminders.

You can chat with our support team by clicking "Talk to Support" in this assistant, via our Messaging center, or by visiting our "Contact Us" page. Our support team is available 24/7.

Go to Jobs > Post New Job. Fill in the shift details, pay rate, required skills and submit. The job will be visible to matching professionals immediately.

Go to Jobs > Available Jobs. Find a shift that matches your skills and click Apply. You can also set your availability so facilities can invite you directly.

On the day of your shift, open the Attendance section and tap Clock In. You will need to be within the facility geofence for GPS validation to pass.

Go to Payments > My Earnings to see all completed shift payments, pending amounts and transfer history.

Go to Profile > Credentials and upload your license, certifications and any required documents. Keep them updated to remain eligible for shifts.

Open the Staff Marketplace, search by skill, location and availability, then click Invite on the professional profile you want.

Use the Messaging section in the top navigation. You can start a conversation with any professional or facility contact you have worked with.

Go to Profile > Edit Profile to update your personal details, skills, availability and profile photo.

On the login page click Forgot Password and enter your registered email. You will receive a reset link within a few minutes.

Go to Schedule in the main menu to see all your upcoming and past shifts in calendar or list view.